Complaint Procedures

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Our business operation in relation to Complaints Handling and Dispute Resolution. We are taking the following measures for complaints handling and dispute resolution.

(1)Our Business Operation in relation to Complaints Handling We shall respect the complaints received from the customer in relation to our Business. General Affairs Department under Corporate Planning Division shall endeavour to gain the customer’s understanding sincerely by providing sufficient accountability.
At the same time, the responsible Department shall clarify the facts and prove the root cause then apparently the responsibilities thereof and strive for the measures to prevent recurrence on necessity.
(2) Contact information for registering complaints

Complaints in relation to our Business including Investment Advisory and Agency Services.

[Primarily contact at Hayate]
Hayate Investment Co. Ltd.
Corporate Planning Division, General Affairs Department
Telephone number: +81 3 3551 8113 (Group representative number)
for complaints handling and dispute resolution
Hayate Investment Co. Ltd.
Corporate Planning Division, General Affairs Department
Telephone number: +81 3 3551 8113 (Group representative number)
for complains handling and dispute resolution

[Arbitration and Mediation Center]
Dai-ni Tokyo Bar Association – Arbitration and Mediation Center
〒100-0013
9F Bar Association Bldg., 1-1-3 Kasumigaseki, Chiyoda-Ku, Tokyo
Telephone number: +81 3 3581 2249
reception for dispute resolution
Dai-ni Tokyo Bar Association – Arbitration and Mediation Center
〒100-0013
9F Bar Association Bldg., 1-1-3 Kasumigaseki, Chiyoda-Ku, Tokyo
Telephone number: +81 3 3581 2249
reception for dispute resolution